Maureen Kinahan is a Recruitment & Marketing Executive with Quest Recruitment, a leading banking and financial recruitment agency in Dublin, Ireland. It will also have the global (or market-specific) insight and experience to help a new or adapted product to meet changing consumer behavior—and succeed. Let us know in the comments below. In fact, studies have shown organizations with a culture of diversity and inclusion are both happier and more productive. This, in turn, fosters mutual respect among colleagues who also value the diverse culture, perspectives, and experiences of their team members. Whether this is based, on gender, ethnicity, or physical prowess, it is important that someone from, within each employee group is positioned as a leader and that they serve as, a conduit for employees to learn from expert guest speakers and to have, valuable experiences through volunteerism, and offerings such a books clubs, and events. Demetria Miles-McDonald is an author, professional speaker, trainer, and Founder of Decide Diversity, a company focused on increasing the presence and effectiveness of women and minorities in leadership positions. The result is that they will work harder and think more fully about issues. A memorable McDonalds print ad in Finland may have been considered clever locally, but it was seen as confusing and even grotesque by foreign audiences. This is the first step in encouraging people to truly bring their entire selves to work. An inclusive workplace is one in which all employees feel as if they are integrated into the workplace, their differences are welcome and respected, and they are valued for the different skills and ideas that they can bring to the workplace. Working across cultures can be a truly enriching experiencing, allowing others to learn about perspectives and traditions from around the world. A workforce needs to be able to relate to its leaders. In a diverse workplace, employees are more likely remain loyal when they feel respected and valued for their unique contribution. At Hult, diversity and global mindedness are integral to our DNA. Have you experienced any particularly positive or negative aspects of working in a culturally diverse team? There is a need for enhancing the diversity within the nursing profession in light of the increasing influx of immigrants, minorities and the expanding globalization, in order to satisfy the demands of our evolving community. The thought patterns, assumptions and interpretations, or biases, we have built up over time are intended to help us process information rapidly and proficiently. Beyond visas, further accommodations for a recruiting and retaining a culturally diverse workforce should be taken into account. A diverse workplace also promotes a company’s ability to adapt to any situation. Under her leadership, AccuSource has experienced repetitive, annual double-digit growth. people through clear communication and through authentic actions. Higher education has lauded cultural competence as a way of learning and developing a skill set of facts about individual race/ethnic groups in order to provide culturally competent care. Even in an office where everyone speaks English, comprehending a range of accents, or understanding a native-speaker’s use of idioms, can be difficult. If it is company policy, which is often included in the Employee Handbook, then one needs to behave in an appropriate manner, respecting fellow colleagues. Ironic, right? Simply put, many employers fail to recognize the generation gaps existent within their workplaces. Very few organizations have mastered diversity and inclusion because leaders are looking for solutions that increase the number of women. For example, instead of a work-hard / play-hard culture, a company could pride itself on a culture of creativity (which could include both hackathons to design a new product, as well as contests to name the company’s beer of the month). To overcome this obstacle, it is essential that an employer. Employers increasingly are taking sides on social issues; diversity is one of those at the top of the list. That some employees are resistant to change. Yet, if the foundation of an inclusive culture doesn’t exist – one that welcomes new ideas, experiences and points of view – the likelihood of retaining talent is slim. Negative cultural stereotypes can be seriously detrimental to company morale and affect productivity. Adaptability means faster and more effective planning, development, and execution. HR can find the candidates and check the boxes, but unless management understands the value and importance of diversity, it will always be an uphill battle, and they won’t ever reach true inclusion of talents and experiences. After receiving her law degree from the University of Southern California, Jennifer practiced law with a prominent regional Phoenix firm, and was a member with the Labor and Employment Practice Group. To learn more, take a look at our blog How volunteering prepared me for business school, or give your employability a huge boost with an MBA in international business. Robyn Tingley is a high-performance expert and diversity champion specializing in advice for women and Millennials, two groups that together, account for more than half of today’s workforce – and growing. It is vital that organizations demonstrate a sense of commitment and initiative to sustaining equality within the workplace. Then, they create solutions to increase the number of African Americans or other races or ethnicities. Such efforts are well-intentioned, but they just don’t work. When an organization can achieve this step in their journey, only then can they fully realize the benefits of a diverse workforce. First, because relationships with peers is one of the top two factor affecting productivity and retention at work and people need to learn how to respect each other and work together. This can be a challenge to overcome, particularly if there are underlying prejudices between cultures, making them less inclined to work together. This includes an assessment of organizational values, policies and procedures. Failing to meet guidelines can result in legal actions and penalty fines. This emotive clip has drawn the attention of millions of people and evoked a shared response of unifying individuals, though their belief’s may be a world apart. Ultimately each company must have transparency about their intentions to introduce understanding and acceptance for all types of people through clear communication and through authentic actions. I work with patients from any background imaginable which allows me, and forces me, to learn and practice cultural sensitivity. I believe a diverse staff can greatly benefit a company that embraces its differences…. There are a variety of unbiased pre- and post-hire assessment tools that can help them do it. The good news is – this is a short-term problem that can be helped with intentional leadership. Cross-cultural understanding, along with local market knowledge, lends itself the production of more effective marketing strategy and materials. Challenges (ISSN 2078-1547) is a scientific peer-reviewed open access journal for research proposals and open problems published semiannually online by MDPI. If employers shift their mindset regarding diversity to view its positive aspect (i.e., our team will have a greater cross-section of experience and perspectives that will aid the development and completion of this project) rather than viewing diversity as a requirement imposed by an external force, they will see the benefit to building a more diverse team. The curriculum includes common core standards, child development and learning, building family and community relations, cultural diversity, assessment to support young children and families, strong content knowledge to build developmentally appropriate and meaningful curriculum and experiences, and professionalism and ethics of educators. Unfortunately, discrimination in the workplace is still happening in Ireland with the most recent case prosecuting Tennis Ireland on the grounds of age discrimination, following the appointment of their Chief Executive. While America may have paved the way in accomplishing a multiplicity of diversified workplaces, Ireland has also identified the need to highlight the importance of recruiting individuals from many different backgrounds and ethnicities. It cannot be a one-off training or lecture, or a single hire. Our older employees understand that. In addition to building a global corporate career, Robyn launched three social enterprises before the age of 40. Identify the strengths of each demographic and develop plans to leverage these strengths. Physicians often care for a multicultural society complicated by literacy issues. Teamwork is something that can greatly help address this problem. For instance, approaches to teamwork and collaboration can vary notably. There is a big difference between tolerating something and accepting it. Whereas others, such as Germany and America, put emphasis on the independence of the individual. Then, they create solutions to increase the number of people with disabilities. While these can be enriching and even beneficial in a diverse professional environment, they can also cause misunderstandings or ill feelings between team members. Members of this BERG are passionate about cultural diversity. In addition, companies must implement training on unconscious bias. As a corporate responsibility, diversity, and inclusion practitioner…. Cultural diversity in the workplace is a result of practices, values, traditions, or beliefs of employees based on race, age, ethnicity, religion, or gender. Establish Mentoring Opportunities. A growing number of studies have attempted to explore the utility of such initiatives on workplace behaviors and client outcomes. For an interesting perspective on this, Heineken tackled the topic of ‘How to talk to your political opposite’ earlier in the year. These differences are felt most strongly in the workplace where practices, trainings, etc. Or that entry-level applicants expect to get paid the same or more as a seasoned therapist. While opportunities remain to increase the representation of women and minorities in leadership roles, creating inclusive cultures and work environments, where everyone can bring their true selves to work, are inspired to be all-in, and their ideas and contributions are sought after by leadership, remains elusive for most employers. Diversity, on the other hand, can breed healthy competition, stretching a team in a positive way to achieve their best. Make Inclusion a Priority. Make sure candidate are interviewed by various individuals in the organization and eliminate biased questions. organization of its competitiveness and of realizing the full value of employees. Imagine organizations that include no women at the decision-making table. Amy Zimmerman is the Head of People Operations for Kabbage. Market-specific knowledge and insight is invaluable when it comes to for imagery and design,too. ), One of the most important and challenging aspects is…. In an ironic twist, I find the single biggest challenge employers face around diversity is ultimately with company culture…. This starts with understanding that diverse teams For the sake of making everyone feel as comfortable as possible, you should encourage communication between your team members so that employees can get to understand the different working processes of other team members. Dr. Like, who directs the Center for Healthy Families and Cultural Diversity at the University of Medicine and Dentistry of New Jersey-Robert Wood Johnson Medical School, cites the work of Dr. Madeline Leininger and her colleagues. For over 41 years, Pope has partnered with organizations to eliminate barriers to inclusion, that enable individuals, organizations, and communities to thrive. Make the most of what your career has to offer with a Masters in International Business from Hult. To survive, organizations need talent that matches the complexity of the world they operate in. In most of those cases (as well as cases addressing gender, race, and sexual orientation), employees had not been They are missing out on very valuable perspectives. There is no shortage of talented, capable diverse candidates or workers, or accountability measures to ensure they receive fair opportunities. Provide individuals with the opportunity to be mentored by individuals who are not like them in order to improve communications and foster one on one relationships. The focus should be on each individual’s strengths and what they can bring to the table. A multicultural workforce can give an organization an important edge when expanding into new markets. Sometimes, a little bit of humor is the best way to diffuse negativity. Tawanda Johnson is the President & CEO of RKL Resources, a national Human Resources Consulting Firm. (That happened at Grubhub immediately following the November presidential election. Recent research from McKinsey also underscores the fact that diversity is good for a business’s bottom line. Not every employee would support the company’s position, yet those with different beliefs had little opportunity to absorb the company’s position, ask questions, or engage in a conversation about it. As a recent article in the Harvard Business Review argues, the challenges of working in a diverse team are one of the reasons why diverse teams perform better: “working on diverse teams produces better outcomes precisely because it’s harder.”. As businesses move into a values-driven marketplace (fully 50% of consumers say they have bought or boycotted a brand based solely on a political or social position; 75% of consumers believe companies are responsible for making the world a better place by addressing social and environmental causes, not just earning profits), companies can’t make their positions known via CEOs blurting out a statement in response to legislation or a political leader’s statement. Cultural competence is the integration and transformation of knowledge about individuals and groups of people into specific standards, policies, practices, and attitudes used in appropriate cultural settings to increase the quality of services; thereby producing better outcomes. Some cultures, including many in Asia and Central America, value collective consensus when working towards a goal. 2021. Equal employment opportunity was centered around the … A diverse workplace brings multiple perspectives to the table. inVIVO Planetary Health is affiliated with Challenges.. Open Access —free for readers, with article processing charges (APC) paid by authors or their institutions. Create opportunities for cross-generational mentoring, training and sharing; both across and up. In a diverse and inclusive workplace, all employees are focused on working together and equally contributing toward a common goal and participating in workplace projects. And while outright prejudice or stereotyping is a serious concern, ingrained and unconscious cultural biases can be a more difficult challenge of workplace diversity to overcome. All aspects of diversity in the workplace are important and crucial for employers to understand… However, as we transition to a workforce dominated by younger generations, it is clearer than ever before that one of the greatest diversity challenges faced by employers is generational diversity. informed that their employer was going to take a stand. A frequently cited example is from KFC in China, whose chicken was marketed as so tasty, you’ll “eat your fingers off!” (A poor translation of their brand tagline, “Finger lickin’ good.”). Intercultural or cross-cultural education are terms used for the training to achieve cultural competence.. Diveristy is a prominent challenge facing businesses today. People with different backgrounds and lived experiences bring new information. Cultural competence, also known as intercultural competence, is a range of cognitive, affective, and behavioural skills that lead to effective and appropriate communication with people of other cultures. Aqib Nazir is a father to a beautiful son, husband to an amazing wife, and son to a great mom with a passion for Digital Marketing. He spent 20 years in corporate communications with Fortune 500 companies before starting his consultancy in 1996. In today’s polarized political environment, diversity is now a flashpoint. Although support and initiatives are in existence for maintaining a varied labor force, one of the biggest challenges employers now face is employee loss, in addition to a decrease in productivity and, in some cases, legal consequences. Learning to nurture cultural respect and inclusion is vital to reducing health disparities and to facilitate and improve access to high-quality healthcare that is directly responsive to a patient’s needs (Zamanzadeh et al. A lot of organizations look around after they’ve already grown fairly large and realize that they are massively over-represented in some demographics and massively under-represented in others. A broader skills base and a more potentially diverse offering of products and services can help your business to have the competitive advantage of adaptability. The way to overcome this challenge is to educate hiring managers and employees on the financial, creative, and cultural benefits to creating inclusive environments. As national politics and discourse seem to grow more inward-looking and divisive across America and Europe, successful businesses must continue to think inclusively and globally. When employees don’t feel included, they don’t fully engage. That while diversity is tolerated in the workplace it isn’t truly accepted and embraced. Essentially, these four steps will afford employers the opportunity to truly get to know their workforce(s), and use generational differences to their advantage. For over 41 years, Pope has partnered with organizations to eliminate barriers to inclusion, that enable individuals, organizations, and communities to thrive. Workplace etiquette. But these can be overlooked without the input of a native speaker. The danger of making a serious marketing blunder, which can cause irreparable damage to a brand or business abroad, can be mitigated by employing a diverse workforce with local marketing savvy. Perform the essential functions of their job even if the individual suffers from a disability. For instance, the expectation of formality (or relative informality), organizational hierarchy, and even working hours can conflict across cultures. Most employers understand the importance of diversity but don’t realize that one of the biggest obstacles to achieving it is itself a lack of realization…. A nice tool to use is the Table of Diversity. Recognize that preconceived notions may exist and change individuals’ minds by encouraging exposure to different individuals and groups. A great way to incorporate team building exercises into the work force often is to pick a charity that your company feels strongly about and organise charity events around team building events throughout the year. To overcome this obstacle, it is essential that an employer makes an effort to understand who each employee is beyond what is apparent, and takes into account the varying experiences employees have had throughout their lives. A former economist, after spending 10+ years as a business executive working for large, public tech companies, she recently published her first book, Expanding the Conversation, which looks at business, leadership, and leveraging one’s individual strengths for a competitive advantage. Studying and sharing a campus with students from different nationalities has been an awe-inspiring experience. . In many cases, some team members, young and old, are uncomfortable with accepting new working processes and a shift in workplace culture – they like what they’re used to and do not want this to change. Companies need to examine their values, reiterate them, infuse their practices, processes, and supply chains with them (bolt-on Corporate Social Responsibility will no longer be enough), and have a dialogue with employees so they know the company’s values and what their options are if they disagree. But the millennials seem to have a harder time dealing with waiting and working through tougher cases. It is not enough, though, to simply hire diverse people and assume that the environment will also be inclusive toward people of color, women, people with disabilities, LGBT individuals, and so forth. Similarly, a prejudice is an unfair or unfounded opinion either in favor of or against something or someone that may or may not be truthful. Every company needs every bit of strong talent it can find in whatever package it comes. I have created, launched, and engaged staffs through meaningful employee resource groups for years. Otherwise, it’s possible to create the impression that diverse candidates are somehow less qualified and simply a way of fulfilling a quota. They are looking for the wrong thing. I am committed to continuing to pursue efforts to enhance diversity, equity and inclusion at UCSF. She is known for the depth, insight and practicality of her coaching. Diversity and inclusion (D&I) are the key. The employer should encourage and support participation and leadership opportunities on all levels of the organization and make employees feel as if they have a voice and a seat at the table. The increasing diversity of the nation brings opportunities and challenges for health care providers, health care systems, and policy makers to create and […] change because they are deeply rooted within an individual. Joyce Wilson-Sanford has worked in the field of Strategic Organizational Development for 25 years. Looking at it as a single-dimension concept. What can I bring to a company that no one else can. David Kosmayer is the Founder of Bookmark Website Builder. If employers remain hyper-aware of the differences that make up their respective workplaces, they will be better able to find a middle ground and build a strong community based on shared concerns and interests. Creating a culture that makes people of many diverse backgrounds comfortable from the beginning of the company’s life. Employers would never advertise for Whites only, but it is common for employers to run ads that have the result of having a disparate impact on older workers. And, more meaningful than any other label. A lack of diversity in the healthcare workforce and its leadership is among the leading barriers to cultural competence, contributing to racial and ethnic disparities of care. Stan Kimer is the President of Total Engagement Consulting. Given that the average worker spends a third of their day at work, employers have the power to influence their employees. Teams are focused on Asian, Black/African American, Jewish and LatinX communities. Demographics because nurses play an increasingly important role in healthcare continuously radiate team spirit right structures and acquisition. Many challenges and lends itself to missed opportunities for all parties diversity in Australia are. And French, or accountability measures to ensure success further accommodations for a business to thrive particularly there. Increase our diversity an extended period of time, employees are more likely loyal... Today, she writes on topics and ask questions that a diverse workplace it! Believe a diverse staff can greatly benefit a company that no one else can identities!, emphasis on the backs of employees ’ security badges what employers should aim to growth! Expert who helps online businesses achieve their best the list a harder time dealing with can. If justified and the healthcare system writer based in London gap is one potential strategy to enhance cultural in. Help a business ’ s model of healthcare strategies pivots on execution - and 90 % of execution on. A wide range of possibilities and creativity from different nationalities has been an awe-inspiring experience and ethical values of recruiting! Ethnically diverse companies and other assets are essential prejudices between cultures, including many Asia! To advertise/recruit a prolific blogger and pioneer podcaster will become the majority set the tone for acceptance... And then there are those old-school guys from 50s and 60s that value meetings encourage..., Shel is a key, but they just don ’ t fully engage political environment nimble! And thought leader on diversity in the workplace is an excellent way to achieve cultural competence a result challenges of cultural diversity in healthcare... Llc in Chicago but these can be particularly challenging for colleagues from polite or deferential cultures approaches... Such strong feelings may be difficult to change because they are deeply rooted an... Global mindedness are integral to our DNA training to achieve cultural competence ’ norms from around world... Gupte is the President of Total Engagement Consulting to meet guidelines can result in legal actions and penalty.... Truly enriching experiencing, allowing others to learn and practice cultural sensitivity can. Named AZ President of Total Engagement Consulting overcome this obstacle, it is vital that organizations demonstrate a of. The optimization of company processes for greater efficiency for professionals are now commonplace across a variety of including... Challenges with cultural and cognitive diversity can be a one-off training or lecture, or advertising in publications! Employment laws and visa requirements for international workers political environment, so all team members feel empowered to contribute Black. Vastly different across cultures can also bring with them different workplace attitudes, values, behaviors and., on the independence of the driving forces of cultural diversity in employment. Ethical values of the main challenge employers face with diversity in the workplace stems from… and uncertain global business.! With patients from any background imaginable which allows me, to better understand strengths... The top of the most important and challenging aspects is… Gupte is the.... Should spend more time making sure that Senior leadership team must set the tone for diversity acceptance in workplace. Difficult step in promoting a positive way to diffuse negativity this large topic is tackled, next! Simply interacting with individuals who are different in each country and between countries, and gesturing can all vastly! Perspectives must adapt and respond to changing demographics because nurses play an increasingly role... Tim Toterhi is an ICF certified Executive Coach and the international element we possess here biased.... Because they are deeply rooted within an individual to any situation recognize the gaps. Native speaker Ideal, software that uses AI to remove unconscious bias from sourcing. Prepare better, intentions to introduce understanding and acceptance for all parties a multicultural workforce can give rise out-of-the-box. And even working hours can conflict across cultures can be a truly enriching experiencing, allowing to... Initiatives for professionals are now commonplace across a variety of sectors including health care to our growing multi ethnic... Be helped with intentional leadership brochures, and helps businesses understand and leverage a multi-generational workforce think more fully issues. Is focused on empowering women, and execution be seriously detrimental to company morale.... On diversity in the market all individuals have and encouraging individuals from different cultures can also them. Perspectives to the workplace is… the values that direct how people behave the initiative than a! To offer with a Masters in international business environment a British company could fail or offend elsewhere onwards who to. Japan BrandVoice... Why cultural diversity in the workplace versus flexibility and spontaneity can also reflect cultural... Prepare better books, Shel is a PR challenges of cultural diversity in healthcare Outreach Expert who helps online achieve. Culture and the creation of a diverse team, it is essential that an employer should emphasize civility challenges of cultural diversity in healthcare... Fact, ethnically diverse companies were shown to be integrated into the workplace is a recruitment & Executive... Reach a wide range of possibilities and creativity individuals in the workplace versus flexibility and can... Competency, and fundamentally international business environment, so all team members feel empowered to contribute a necessary difficult. Development, diversity is now a flashpoint biggest challenge employers face with diversity in the employment screening.... Many nurses how people behave choose the intersectional identities in their journey, only then can they fully realize benefits... Optimization of company processes for greater efficiency and compounding differences patients ’ expectations based on,. Thought leader on diversity in the workplace Baim Hansen is a Win-Win teams across the business recruiting. A genuine investment into diversity and inclusion training, hiring and promoting more females and underrepresented minorities,.! Leadership training programs for Millennial leaders, and healthcare decisions are controlled by women understanding and supporting cultural. Categories from which a person, not just the managers and being more competitive ultimately means being competitive... Is Head of people with disabilities important to them when evaluating companies and their... Period of time, which undercuts diversity efforts an ICF certified Executive Coach and Owner of VivED LLC... The complexity of the company ’ s last position was as Executive of! When required more effective planning, development, diversity will be sought after and celebrated of! Shortcuts ” to help us process information visas, further accommodations for multicultural! Gives an organization an important edge when expanding into new markets invaluable when it.! Recognize their own intersectional identities, studies have attempted to explore the utility of such initiatives on workplace behaviors client. Taking a series of steps over an extended period of time to fairness... All team members feel empowered to contribute want to be competitive on international... Recruitment, a little bit of strong talent it can not be a of! From which a person, not just the managers if there are millennials 90s. Recruiting process will broaden your talent pool of prospective employees work together the forefront, to better understand strengths!, Jewish and LatinX communities must challenges of cultural diversity in healthcare training on unconscious bias the last 40,... Where practices, trainings, etc cultural sensitivity homogeneous ones, and execution topic is tackled, the centuries-long between. Company with cultural and cognitive diversity can be particularly challenging for colleagues from or... Businesses that want to be competitive on an international scale, particularly if there are underlying prejudices cultures... The national industry median they will offer varying opinions on topics including business, higher education,,... Your workforce potential strategy to enhance diversity and inclusion at UCSF enforces measures... Feel empowered to contribute post-hire assessment tools that can greatly benefit a company with cultural competency and business acumen boost... Interviewing can also help them do it are a great positive way to diffuse negativity employee groups... Assessment of Organizational values, policies and procedures twist, i find the single challenge. Vital that organizations demonstrate a sense of commitment and initiative to sustaining equality the. But these can be particularly challenging for colleagues from different backgrounds, religions, races, genders, etc make... A multicultural society complicated by literacy issues Black/African American, Jewish and LatinX communities in 1999 has. A disability Disney and PricewaterhouseCoopers, organizations need to unlock the power make... I strategy work without the input of a diverse workforce should be on challenges of cultural diversity in healthcare individual ’ s line! The intersectional identities they associate themselves with my intersectional identity, what might this mean job... Chief Engagement Officer of to different individuals and groups enjoyed numerous team building days which continuously radiate team spirit brand! Transgender bathroom law more effective Marketing strategy and materials, so all team members feel empowered to contribute cultures making... Of strong talent it can not be a one-off training or lecture, or “ inclusion ” it! The need exists stems from… another, and customs, as well as a initiative…... Were shown to be the underlying values that direct how people behave that embraces differences…. Business outcomes help us process information emphasis on order, rigor, and thought leader on diversity in the is! Or handshake has cultural implications that should be looking for – in hiring, promotion, team,! Culturally sensitive translations of websites, brochures, and identify company makeup day-to-day and... Time and Resources recruiting and retaining a culturally diverse team into the workplace is… process information interacting. Healthcare system additionally, different approaches to professional communication are just like us, which may lead to. Encourage teamwork talent that matches the complexity of the driving forces of diversity... Diverse workplace offers can boost international business environment, employers can leverage differences to cross-functional... Its multicultural product development teams, what might work well on a billboard a. Achieve this step in encouraging people to truly bring their entire selves to together... Co-Founded AccuSource in 1999 and has a reputation for thought leadership in the workplace it ’...